FREQUENTLY ASKED QUESTIONS

CANCELLATION POLICY

24-HOUR CANCELLATION POLICY

We appreciate a call 24 hours in advance if you are unable to keep your appointment. When cancelling an appointment with less than 24 hour notice, it impacts Clementine’s and the opportunity to service other clients.

We understand that emergencies and last minute plans come up, which may be grounds to excuse our cancellation policy, however for day of cancellations we reserve the right to charge 50% of a service at any time. For no-call no-shows we reserve the right to charge 100% of a service due to these matters..

WHAT IS CLEMENTINE'S LATE POLICY?

Out of respect for our guests, clients who arrive more than ten-fifteen minutes late will be honored at Clementine's discretion. We reserve the right to cancel or modify your services as needed to stay on time for all following appointments.

WHAT IS CLEMENTINE'S ADJUSTMENT POLICY?

If you are not completely satisfied and wish to have an adjustment on your service, you have two weeks to contact Clementine's for an appointment to do so.

FASHION COLOR APPOINTMENTS

We found that the best way to achieve those smokey grey hues or vibrant pinks are to schedule a complimentary consultation. The stylist will be able to determine the level of lift, how many sessions, and the strength of your hair during this appointment. We then can move forward all being on the same page and having a clear game plan on how to get you to your desired effect.

WEDDINGS

We would love to do your wedding! Please visit our weddings or contact our wedding coordinator at weddings@clementinesdenver.com

 

SKIN AND WAXING FAQS

DERMAPLANE

An exfoliating process of the face that also removes vellus hair (peach fuzz). This service can be offered alone or added to a 30 or 60 minute facial, or a Hydrafacial.

CHEMICAL PEEL

Peels are to be chosen by your service provider based on your specific needs. This service can be offered alone or added to a 30 or 60 minute facial. Chemical Peels should not be added to a Hydrafacial, and should not be booked with facial waxing services unless ok'd by your provider.

HYDRAFACIAL

Multistep, serum-based, delivery system that cleanses, evenly exfoliates, extracts, and hydrates. This service is like having a Microderm, peel, and hydrating facial all on one.

30 OR 60 MINUTE FACIAL

Facials include some form of cleansing, exfoliation, extractions, masks, and massage. Products used during a facial are to be chosen by your provider based on your specific skincare needs or requests.

*It is strongly recommended to discontinue the use of Retin-A products before any service

WAXING

We offer facial and body waxing services from brows to toes. It is strongly recommended that you discontinue the use of Retin-A one week prior to any waxing service.

BROW AND LASH TINTING

Clementine's offers brow and lash tinting, and can be offered alone or with waxing services.

YUMI LASH LIFT

We are so proud to be the first salon in Denver to provide the Yumi Lash Lift. This service is an incredible alternative to lash extensions by turning eyelashes upwards, giving them length, height, and volume. Additionally, the service includes a lash tint. Results last 8-12 weeks. Please note: You may not have this service if you are currently pregnant.

SKINPEN MICRONEEDLING

We are so excited to offer microneedling. This service is an incredible for treating fine line, wrinkles, hyperpigmentation, and acne scarring.

HOW DOES MICRONEEDLING WORK?

Microneedling is the process of creating microchannels with sterilized needles to stimulate your body's wound healing process. During the healing process, the body produces collagen and elastin. Collagen and elastin are two key components in helping your skin appear younger.

 

PERMANENT MAKEUP

WHAT IS COSMETIC TATTOOING?

Cosmetic tattooing is also referred to as permanent makeup, semi-permanent makeup and micropigmentation. It is a process involving implanting pigments below the surface of the skin using a very small disposable set of needles or rotary or digital machine. The needles are all single-use, sterilized and produce the appearance of hair strokes, powder effects or soft-looking eyeliner for a natural-looking enhancement. Microblading is also referred to as hair-stroke brows, feather-stroke brows or 3D brows.

WILL MY TREATMENT HURT?

Each person's pain tolerance varies, however, an effective topical anesthetic is applied before and during all treatments to ensure you remain comfortable.

WHAT IS THE AGE MINIMUM FOR PERMANENT MAKEUP?

You must be 18 years of age or older to receive treatment.

WHO DOESN'T QUALIFY FOR PERMANENT MAKEUP SERVICES?

Women who are pregnant or nursing cannot receive treatment. Those who are on blood thinners cannot receive treatment. People who have uncontrolled diabetes, blood disorders, allergies to certain ingredients, Amyloidosis or cardiac valve disease cannot receive treatment. If you have questions about whether or not you are a good candidate for treatment please contact us for a complimentary consultation.

WHAT IS THE DIFFERENCE BETWEEN MICROBLADING AND POWDERFILL

Microblading gives very realistic results. A manual hand tool is used to gently implant pigment in to the uppermost layers of the skin creating a crisp hair-like stroke that will lighten and soften as it heals. Two to three visits may be required with microblading. Powder-fill eyebrows are still soft but give the look of a more defined, filled-in eyebrow like one would achieve using makeup.

HOW MANY TREATMENTS WILL I NEED?

A minimum of 2 treatments are required for most clients. The second visit is done 6-8 weeks after your first visit and is included in your initial price. The pigment will fade and soften once it heals. The second session is an opportunity for us to evaluate how your skin has healed and assess the pigment retention. From there we can make adjustments as necessary. Do not be discouraged if your brows are lighter than desired after healing from your first treatment, the second treatment allows us to fine-tune the color, shape and density. Also, each individual will heal at different rates and retain color differently.

HOW LONG WILL THE RESULTS LAST?

Microblading is semi-permanent and the depth of the pigment is rather shallow requiring more frequent touch-ups to maintain the color. A touch up is recommended yearly. Powder brows require more pigment be implanted in to the skin so will last longer in between touch-ups. There are many factors that determine how long results will last including pigment color used, sun exposure, anti-aging products applied to the skin and professional exfoliating procedures like chemical peels. Results are not guaranteed as each skin type retains pigment differently. A second session which is included in the initial price will be used to evaluate how your skin has retained the pigment and adjust as necessary. Additional sessions may be required depending on the result desired. After the included second session, additional sessions will be charged according to the pricing on the Skin & Wax Services page. 

WHAT SHOULD I DO BEFORE MY APPOINTMENT?

Taking an OTC pain reliever like Tylenol can be helpful before your appointment, an antihistamine may be helpful as well. AVOID any OTC medications that may thin your blood, this includes Vitamin E, Niacin, Ibuprofen and fish oil for 5 days before your appointment. No prescription medications should be discontinued without first consulting with your doctor. Do not drink alcohol or caffeine before your appointment or exercise directly beforehand. Please do not bring children or other people that may pose a distraction during the treatment. If you currently fill in your eyebrows, come to the appointment with them filled in. Do not wax, thread or tweeze your eyebrows for 72 hours before your appointment. If you tint your eyebrows, do so at least 48 hours prior to your appointment. You may also come with reference photos of brow shapes that you like. Do not tan before or come with an active sunburn on the area to be treated.

HOW SHOULD I CARE FOR MY TREATED AREA?

You may have mild redness and swelling in the treatment area. Your pigment will appear dark and bold immediately afterwards and will lighten over the next 7-14 days during the healing process. You will be sent home with detailed aftercare instructions that you must absolutely follow. Following your aftercare instructions will ensure the best results from your treatment.

WITH TIME WHAT WILL MY EYEBROWS LOOK LIKE?

The pigment color that is used will naturally fade over time. During your consultation, your skin tone will be analyzed and an appropriate color will be chosen. Occasionally, pigments can fade to different tones based on the individual's response to the pigment: things like lifestyle, hormones and iron deficiencies. As the skin ages, your eyebrows will have a softer, powdered look. A refresher appointment is recommended yearly, however, results vary with each person.

HOW WILL I KNOW IF PERMANENT MAKEUP SUITES ME?

Microblading is a great, natural-looking option for almost everyone. Powder-fills will suit the individual who wants bolder eyebrows and who regularly fills them in with makeup. However, individuals with very oily skin may not be good candidates for microblading as the hair strokes will not heal as crisp as desired. Those with an iron deficiency and/or anemia may lose pigment faster and require refresher treatments more often.

IS PERMANENT MAKEUP SAFE?

Great care is taken to provide a sterile treatment area. All supplies, including needles, are single-use and disposed of properly after treatment. After treatment, the work space is thoroughly disinfected. All OSHA and DORA standards and protocols are strictly followed to ensure both the clients' and provider's safety.

 

PERMANENT MAKEUP AFTERCARE INSTRUCTIONS

EYEBROW AFTERCARE

  • The next 14 days are integral to how your skin retains the pigment from your cosmetic tattoo treatment.

  • Your eyebrows may feel tender, have minor swelling and/or redness immediately following the procedure-this is normal. It typically resolved within 24-48 hours. You may take an OTC pain reliever if needed.

  • For 24 hours after your procedure, keep your eyebrows completely DRY. Do not allow any water to touch them.

  • Day 2-14, you may begin cleaning your eyebrows with a cotton pad and water. Squeeze out the excess water and GENTLY blot and wipe the area to remove any buildup, DO NOT RUB. Dry with a clean paper towel or let air dry.

  • As your skin heals, scabbing and/or flaking of the eyebrows will appear. This is normal. They may feel itchy, tight and dry. You may apply a SMALL amount of unscented lotion, coconut oil or grapeseed oil with a q-tip to the area. Make sure it is a THIN layer of product as too much can affect pigment retention.

  • Do not apply any products containing petroleum to your eyebrows during the healing process. These include Vaseline, Aquaphor, A&D ointment and Neosporin.

  • DO NOT pick at the area. This will cause the pigment to fall out. Let it come off on its own. -Do not expose the healing skin to soaps, cleansers or shampoos for 14 days.

  • When showering, DO NOT put your face directly in the water stream for 14 days.

  • DO NOT expose the healing skin to the sun for extended periods of time. This will completely change how the skin heals.

  • DO NOT apply ANY cosmetics to the eyebrows for 14 days. This includes powder, pencil, etc.

  • Do not tint or dye the area for 4 weeks. Do not wax or thread for 4 weeks. You may tweeze outside the tattooed area.

  • No heavy sweating for 10 days after treatment. -No swimming pools, jacuzzis or other bodies of water for 14 days.

  • DO NOT apply anti-aging or exfoliating ingredients to the general area for 14 days.

  • It takes 6-8 weeks for your eyebrows to fully heal. Your eyebrows will fade during the healing process and you may feel as if too much pigment has been lost but your skin is still healing and regenerating during this period and it will take the full time to see the true color of the pigment. Remember, adjustments will be made at your follow-up appointment.

  • When getting cosmetic laser procedures, chemical peels, microdermabrasion or other professional treatments, ALWAYS let your technician know that you have permanent makeup and have them avoid the area as this will drastically fade your pigment.

  • Each person's skin varies in response to treatment. These aftercare instructions are to be followed but act as a guideline only.

EYELINER AFTERCARE

  • Eyes may feel swollen, irritated, red and dry immediately after the procedure.

  • Do not wear contact lenses during or for 24 hours after the procedure. -Do not tint eyelashes for 48 hours prior to treatment.

  • Apply aquaphor 2-3 times daily with a clean cotton swab to keep area moist. Apply a THIN layer only.

  • Do not rub, wipe or scratch area. Use gently pressure only.

  • Do not wear eye makeup including mascara until the area is fully healed, at LEAST 5 days.

  • Do not put your face in to a shower stream, avoid submersion of your face in pools, jacuzzis, or other bodies of water for 10 days.

  • Do not pick or peel at the area as it's healing. This can cause loss of pigment, scarring and delayed healing.

  • Avoid coming in to contact with dirt or germs while healing.

  • Each person's skin varies in response to treatment. These aftercare instructions are to be followed but act as a guideline only.