Out of respect for our guests, clients who arrive more than ten-fifteen minutes late will be honored at Clementine's discretion. We reserve the right to cancel or modify your services as needed to stay on time for all following appointments.
24-HOUR CANCELLATION POLICY
We appreciate a call 24 hours in advance if you are unable to keep your appointment. When cancelling an appointment with less than 24 hour notice, it impacts Clementine’s and the opportunity to service other clients.
We understand that emergencies and last minute plans come up, therefore our policy is after one cancellation that is less than 24 hours we reserve the right to ask for a credit card to book any future appointments. If there is a second cancellation within less than 24 hours we reserve the right to charge up to 50% of that scheduled appointment.
If one is to "no show", Clementine's reserves the right to charge up to 50% of the service booked.